Delivery Information

With effect from 01/08/2018

Standard Delivery

For the majority of our products our standard delivery is via DPD Next Day. This is £5 on all UK orders. Whilst DPD aim to deliver all their next day post the next working day, please note that this isn’t guaranteed. However, all deliveries are tacked and DPD are proud to deliver 99.7% of parcels on time (Figures from April 2018).


High value orders

For all orders over the value of £250 shipped from VETisco, Next Day delivery will be given free of charge. In the case that goods are shipped straight from the supplier, fees apply.


Larger Items

Couriers will be used for larger items in which case a charge will apply. Pallet fees vary and so shipping fees will be advised on a case-by-case basis.


Urgent Items

We understand there are times when goods are needed quickly for next day procedures. Therefore, not only do we aim to carry the items that you need in stock, we also offer shipping options to ensure that you can be confident your goods will arrive quickly.


Please see the table below, which outlines our timed delivery options, and note our order cut off times in the ‘Order times cut-off’ paragraph further down the page. Please note that all of the options in the table offer tracking. Please also note that not all options are guaranteed and in some cases extra charges will apply:

*Delivery

**Timing

Money back guarantee**

Tracked

Agent

Cost £

Signature

Standard Next Day

Not Specified

No

No

DPD

£5

Yes

Next Day Large Parcel

Not Specified

No

Yes

DPD

£10.00

Yes

N.I Next Day

By 1:00 pm

Yes

Yes

Royal Mail

£7.00

Yes

ROI Two Day

By 5:30 pm

Yes

Yes

Royal Mail

£7.00

Yes

Next Day by 12pm

By 12.00 pm

Yes

Yes

DPD

£10.00

Yes

Next Day by 10:30am

By 10.30 am

Yes

Yes

DPD

£15.00

Yes

Next Day on Saturday

By 12.00 pm

Yes

Yes

DPD

£20.00

Yes

SPEC-9

By 09.00 am

Yes

Yes

Royal Mail

£25.00

Yes

 

*Exemptions and longer delivery times apply in some areas eg Highlands & Islands and parts of Ireland

**Exact timing of deliveries is dependent on local sorting office / courier driving schedules

*** If a DPD premium service parcel arrives outside of the predicted time you are entitled to a refund of delivery charges (exclusions may apply for Royal Mail).


Weekend deliveries and individual courier options are also available, time permitting. Please enquire on pricing for this on a case-by-case basis


DPD deliveries


DPD offers an opt-in service whereby a personalised text message or email will be sent directly to you advising you of the date and the one hour delivery slot that has been allocated to you. You can also access a suite of ‘in-flight’ options to rearrange your deliveries to suit your specific needs. If you wish to make use of this service you should make us aware of this and provide either an email address or mobile number.


DPD pride themselves on being an honest and transparent parcel carrier, which is why they now proactively communicate with you if a parcel is held or delayed at any point in their network.


Please note that all timed deliveries are dependent on someone being present to receive and sign for the goods. Exceptions can be made in some cases when the courier is notified of suitable alternative delivery instructions.


Order times cut-off

We accept orders until 4:00pm Monday to Friday and all standard orders placed before 4:00pm will be despatched the same day via DPD courier. If an item is out of stock or a special order an indication of lead-in time(s) will be given. Where Special Delivery is required the order must be received before 3:30pm (Monday to Friday) to ensure delivery is guaranteed the next working day. Any orders placed after 4:00pm that miss the deadline may be despatched via Royal Mail Next Day post until 4:30pm with a charge of £10.


If a special delivery is required after 4pm on a Friday to arrive the following Monday we can accept this order until 5:30pm on the Friday as we will despatch orders Saturday morning if necessary, however phone lines won’t be open Saturday morning to place new orders or amend an existing order.


If a courier delivery is required for larger items including loan kits, we must receive the order by 3.30pm in time for our courier collection at 4pm. For overseas orders our courier collection is at 12pm.


Overseas shipping

For overseas orders an appropriate courier service will be used. The service chosen will depend on the items ordered and the customer delivery requirements. This will incur an additional charge that will be quoted to and paid for by the customer prior to despatch.