Delivery Information

With effect from 01/08/2018

Standard Delivery

For the majority of our products our standard delivery is via DHL Next Day. This is £5.95 on all UK orders. Whilst DHL aim to deliver all their next day post the next working day, please note that this isn’t guaranteed. .


High value orders

For all orders over the value of £60 shipped from VETisco, Next Day delivery will be given free of charge. In the case that goods are shipped straight from the supplier, fees apply.


Larger Items

Couriers will be used for larger items in which case a charge will apply. Pallet fees vary and so shipping fees will be advised on a case-by-case basis.


Urgent Items

We understand there are times when goods are needed quickly for next day procedures. Therefore, not only do we aim to carry the items that you need in stock, we also offer shipping options to ensure that you can be confident your goods will arrive quickly.


Please see the table below, which outlines our timed delivery options, and note our order cut off times in the ‘Order times cut-off’ paragraph further down the page. Please note that all of the options in the table offer tracking. Please also note that not all options are guaranteed and in some cases extra charges will apply:

*Delivery

**Timing

Money back guarantee**

Tracked

Agent

Cost £

Signature

Standard Next Day

Not Specified

No

No

DHL

£5.95

Yes

Next Day Large Parcel

Not Specified

No

Yes

DHL

£5.95

Yes

N.I Next Day

By 1:00 pm

Yes

Yes

Royal Mail

£19.95

Yes

ROI Two Day

By 5:30 pm

Yes

Yes

Royal Mail

£14.95

Yes

Next Day by 12pm

By 12.00 pm

Yes

Yes

DHL

£14.95

Yes

Next Day by 10:30am

By 10.30 am

Yes

Yes

DHL

£19.95

Yes

Next Day on Saturday

By 12.00 pm

Yes

Yes

DHL

£20.00

Yes

SPEC-9

By 09.00 am

Yes

Yes

Royal Mail

£25.00

Yes

 

*Exemptions and longer delivery times apply in some areas eg Highlands & Islands and parts of Ireland

**Exact timing of deliveries is dependent on local sorting office / courier driving schedules


Weekend deliveries and individual courier options are also available, time permitting. Please enquire on pricing for this on a case-by-case basis


DHL deliveries




Please note that all timed deliveries are dependent on someone being present to receive and sign for the goods. Exceptions can be made in some cases when the courier is notified of suitable alternative delivery instructions.


Order times cut-off

We accept orders until 4:00pm Monday to Thursday and until 3:00pm on Friday and all standard orders placed before 4:00pm will be despatched the same day via DHL courier. If an item is out of stock or a special order an indication of lead-in time(s) will be given. Where Special Delivery is required the order must be received before 3:00pm (Monday to Friday) to ensure delivery is guaranteed the next working day. Any orders placed after 4:00pm that miss the deadline may be despatched via Royal Mail Next Day post until 4:30pm with a charge of £10.


If a special delivery is required after 4pm on a Friday to arrive the following Monday we can accept this order until 5:00pm on the Friday as we will despatch orders Saturday morning if necessary, however phone lines won’t be open Saturday morning to place new orders or amend an existing order.


If a courier delivery is required for larger items including loan kits, we must receive the order by 3.30pm in time for our courier collection at 4pm.


Overseas shipping

For overseas orders an appropriate courier service will be used. The service chosen will depend on the items ordered and the customer delivery requirements. This will incur an additional charge that will be quoted to and paid for by the customer prior to despatch.